What are your cancelation policies in times of Covid-19?
If the Norwegian government is restricting entering the country due the current Covid-19 situation, Arctic Campers AS gives you the possibility to change your booking into a voucher. The voucher have to be requested 48 hours before the pick up time. To request your voucher, send us an email to firstname.lastname@example.org. Please include your booking number and the renters full name. The voucher will hold the full amount of your paid rental fee. This amount can be used to book a new camper van in the following 3 years from your initial pick up date. Current travel restrictions can be seen on the governmental website: https://cutt.ly/OjdcFXI Bookings paid with a Covid-19 voucher can be turned into voucher again, if you cannot enter the country due Norwegian governmental restrictions.
How can I cancel my camper booking?
To cancel your reservation, write us an email and let us know your booking number. We will confirm you the cancelation in the following 24 hours.
How much do I get back from the already paid rental fee?
If you cancel your booking within 24 hours after you have done the reservation we will refund you the full amount. After 24 hours a cancellation fee will be charged to the drivers credit card. The minimum cancellation fee is 1.500,- NOK and will be charged with any cancellation. The amount of the cancellation fee depends on the date of cancellation (days prior to the beginning of the rental) and graduates as follow:
28 to 22 days = 50% of total amount of the rental
21 to 15 days = 75% of total amount of the rental
14 or less days = 100% of total amount of the rental
The toll roads flat fee will be refunded to 100%.